About Freeborders

Freeborders is the leading provider of technology solutions and outsourcing from China. Freeborders provides extensive domain expertise to U.S. and European companies in three vertical markets: retail/consumer goods, financial services and software/technology. Headquartered in San Francisco with offices on three continents, Freeborders has developed an impressive track record of service delivery to the Fortune 1000 by combining world-class project management in both hemispheres with one of the largest technology centers in China. Freeborders believes China's massive and growing supply of IT talent and the country's emerging importance in the global supply chain make China a strategic imperative for any U.S. and European company seeking cost-effective world-class technology solutions.

Senior Account Manager

Location: Bellevue, WA
Relevant Work Experience: 7-10 years
Education: Bachelor's Degree or equivalent sales experience

Responsibilities:

• The Senior Account Manager will serve as the key advocate for the client and be the main liaison between the client and Freeborders' production team.
• P&L Responsibilities for the account
• Work closely with our engagement teams to ensure proper delivery quality and structure, to effectively manage the client relationship.
• Establish and build relationships with key client Executive Decision Makers
• Manage a complex business portfolio
• Gain and extend understanding of customers business and needs and position Freeborders services
• Provide consultative support ensuring that the client is leveraging Freeborders services as effectively and efficiently as possible
• Help establish schedules and key milestones, and ensure that those dates are met.
• Communicate project status to external and internal stakeholders through various formal and informal mechanisms.
• Own specific projects and be responsible for managing client relationships – often with very senior clients.
• Partner with business development as needed to identify areas for potential growth within existing clients
• Interface with internal business partners to ensure clients business needs are effectively communicated to other areas of Freeborders including: Senior Management; Delivery Management/Human Resources, IT, finance etc as appropriate
• Maintaining and improving Client Satisfaction

Position Requirements: 

• Minimum 7-10 years relevant experience
• Must have experience in selling a distributed delivery model (Onshore/Offshore)
• Experience in interacting with senior management and business partners across the organization
• Strong listening, questioning, positioning and presentation skills
• Strong negotiating skills required
• Strong organizational, inter-personal and written communication skills Prior profit and loss experience

To submit your qualifications for this position – please send and email to careers@freeborders.com